Scheduling Operations Manager Role

2 days ago


Albany, Western Australia beBeeOperations Full time $90,000 - $120,000
Strategic Operations Manager Position

A high-performing team is seeking an experienced and skilled Strategic Operations Manager to lead our Service Delivery team. The successful candidate will provide expert guidance and support to the scheduling team to ensure we maintain a high level of service for our customers through optimised planning, coordination, and dispatch of work.

Responsibilities and Expectations
  • Lead the daily operations of the Scheduling Team to schedule customer-driven work based on both resource skills and availability and meeting performance Key Performance Indicators.
  • Develop, implement, and maintain new workflows and processes for the Scheduling Team to enhance the delivery of our services.
  • Guide, mentor, and support the schedulers to foster a high-performing team who deliver exceptional customer service and achieve their functional Key Performance Indicators.
  • Monitor and track scheduling performance against key metrics. Identify opportunities for improvement and implement strategies to elevate the efficiency and effectiveness of the scheduling team.
  • Engage with stakeholders across the business in a timely and solutions-focused manner.
Qualifications and Requirements
  • Previous experience in scheduling and developing scheduling tools and systems in a customer-centric environment.
  • Leadership certification or equivalent experience in leading a team to meet best service delivery outcomes for clients.
  • Proficiency with SAP and Maximo management systems (training available).


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