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Store Operations Manager
3 weeks ago
This position involves overseeing store operations across commercial, retail, warehouse and workshop components.
The ideal candidate will lead by example, drive customer service excellence and collaborate with their team to achieve key performance indicators (KPIs) and exceed business goals.
Main Responsibilities- Lead, coach and develop the leadership and sales teams to achieve KPIs and business objectives.
- Drive profitability across all store functions.
- Manage warehousing, stock control and inventory.
- Oversee workshop operations.
- Develop business growth initiatives.
- Enhance business processes through continuous innovation.
- Recruit, onboard and train new team members as required.
- Leadership Skills: Proven experience in leading, coaching and inspiring teams to achieve KPIs and exceed business goals.
- Retail or Operational Background: Experience managing store operations, driving sales and delivering exceptional customer service.
- Customer-Centric Approach: Passion for creating memorable customer experiences and fostering a service-first culture.
- Operational Expertise: Strong skills in stock management, warehousing and inventory control to ensure smooth store operations.
- Business Development Focus: Proactive approach to identifying opportunities for growth and innovation.
- Adaptability and Problem-Solving: Can-do attitude ready to tackle challenges and continuously improve processes.
