
Customer Experience Specialist
1 day ago
About this role:
Job SummaryWe are seeking a motivated and customer-focused individual to join our team as a Retail Customer Service Officer.
- This is an exciting opportunity for someone who enjoys interacting with customers, providing excellent service and building strong relationships.
You will be responsible for:
- Providing exceptional customer service and resolving customer inquiries in a professional and courteous manner.
- Managing sales and service transactions accurately and efficiently.
- Conducting identity services transactions, including Australian Passport Interviews.
- Promoting products and services through up-selling and cross-selling opportunities.
- Assisting customers with mail lodgements and associated costs.
- Building strong relationships with customers by understanding their needs and preferences.
- Performing administrative duties such as stocktaking and record maintenance.
To succeed in this role, you will need:
- A friendly and enthusiastic attitude, with a passion for delivering excellent customer service.
- Experience in customer service and/or cash handling.
- The ability to lift up to 16kgs of mail regularly and stand for long periods.
- We invest in your development through ongoing training and support.
- We offer a culture where everyone feels valued and can bring their authentic self to work every day.
- We provide opportunities for career advancement and professional growth.
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