Customer Experience Specialist

5 days ago


Launceston, Tasmania, Australia beBeeCustomer Full time $70,000 - $97,500

Transform Lives with Exceptional Service

Australia Post aims to deliver outstanding customer experiences. As our Retail Customer Service Officer, you will play a pivotal role in supporting Australians service their own businesses and communities.

About the Opportunity

You will be responsible for delivering superior customer service, processing high-value transactions accurately, and promoting our products and services through upselling and cross-selling.

Your Key Responsibilities:

  • Perform sales and service transactions with customers.
  • Manage high-value transactions accurately (handling and processing cash, cheques, credit cards, and EFTPOS).
  • Conduct and process identity services transactions, including Australian Passport Interviews.
  • Promote our products and services through merchandising and other promotional activities.
  • Assist customers with mail lodgements and associate costs.
  • Build rewarding relationships with customers by understanding their needs.
  • Support administrative duties such as stocktaking and record maintenance.

Requirements

To succeed in this role, you must be friendly, enthusiastic, and reliable, with experience in customer service and/or cash handling. You should also be fit to lift up to 16kgs of mail regularly and stand for your shift.

Our Commitment to You

We invest in your growth through ongoing training and development opportunities. We recognize and reward your contribution to our success and prioritize your personal wellbeing.

Culture at Australia Post

We promote a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day. Our goal is to create an inclusive environment that fosters collaboration and encourages innovation.



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