Lead Performance Strategist

3 weeks ago


Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

Transformative Role in Retail Banking Services

The Commonwealth Bank of Australia is seeking a highly skilled Lead Performance Strategist to join its Retail Banking Services team.

About the Role:

As a key member of the Retail Bank's Performance Chapter and Line of Business Leadership Team, you will play a vital role in ensuring the CBA Retail Bank has the strategy, portfolio, and processes in place to deliver the Group's vision and enable RBS's ambitions.

Responsibilities:

  • You will orchestrate the annual and quarterly planning cycle to achieve business outcomes and efficiency, contributing to the Crew's Annual commitments and quarterly Crew Memos.
  • You will track and report progress against the crew objectives and key results; leverage data-driven insights to inform continuous improvement opportunities.
  • You will develop and manage a comprehensive workforce strategy for the crew, ensuring alignment to business and financial targets while proactively identifying interventions to stay within workforce tolerances.
  • You will establish, monitor, and enhance the crew's operating rhythm, cadences, and tools to optimize the flow of work, escalations, and decision-making.
  • You will support tracking of agility metrics working closely with the Agility practice to identify opportunities to improve execution, velocity, and business value for the crew.
  • You will facilitate crew performance forums and oversee compliance with delivery frameworks (including milestones, financials, benefits, and risks) to ensure the business is operating with Group policies.
  • You will effectively develop and manage relationships with key stakeholders, including your Crew Leadership, Retail Product and Channel distribution leaders, Finance, Compliance, and Risk.
  • You will analyze and interpret complex data and provide meaningful insights and recommendations to drive business decisions.
  • You will manage high complexity and change, solve problems, and operate with an enterprise mindset.
  • You will support the development of centralized operational procedures and tools are streamlined and consistent across all teams, including KPIs, delivery, and Strategic Planning Process.
  • You will act as a conduit across teams to facilitate information flow, ensure commitments can be delivered, and risks and issues are escalated.
  • You will ensure Crew adoption of the Group's delivery framework, technology, and methodologies.

About You:

  • You will have strong problem-solving skills with demonstrated experience in analyzing data and performance and dissecting metrics in a dynamic, fast-paced environment.
  • You will have a strategic and results-driven mindset and motivated by a relentless focus on performance, measurement, alignment of work to outcomes, and continuous improvement.
  • A background in product management, strategy/consulting, or program delivery is highly desirable.
  • You will have strong leadership and interpersonal skills to effectively collaborate with cross-functional teams and influence stakeholders at all levels, including ability to challenge the status quo.
  • You will have excellent communication skills, both verbal and written, with the ability to present complex information in a clear and concise manner.
  • You will have a comprehensive understanding of product management, including risk in complex environments adhering to compliance obligations and developing 'risk resilient' cultures.
  • You will have excellent financial management skills to ensure tracking and monitoring is accurate and always maintained.
  • Experience working in the financial services industry is preferred.

We Offer:

The Commonwealth Bank of Australia offers a competitive salary range of $120,000 - $180,000 per annum, depending on experience.

We also offer flexible working arrangements, including the option to work from home and adjust start and finish times to suit individual needs.

At the Commonwealth Bank of Australia, we prioritize work-life balance and encourage employees to maintain a healthy lifestyle. We also offer access to employee wellness programs and discounts on banking services.

Our Sydney office provides a collaborative and inclusive work environment, with opportunities for professional growth and development.



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