Strategic Business Optimisation Leader

3 days ago

Sydney, New South Wales, Australia Westpac Group Full time

We are seeking an experienced leader to join our Westpac Group team as a Strategic Business Optimisation Leader. This is a key role that will play a significant part in the future of our business, which has been around for over 200 years.

Salary: We offer a competitive remuneration package, including an estimated annual salary of $140,000-$180,000, depending on experience.

Job Description

This role involves leading and managing project activities across Customer Solutions teams by developing, scoping, and implementing initiatives that deliver value to our internal and external stakeholders. You will focus on uplifting the business capability in our Contact and Call Centres, by assessing the current state and future needs of the telephony vendor.

Your Key Responsibilities Will Include:

  • Analyse and evaluate business strategy and performance, including examining various aspects of the business, industry trends, and competitive landscapes to provide insights and recommendations for improvement
  • Review operational processes and develop solutions that meet the needs of the customer whilst containing costs
  • Through process engineering, digitization, and automation drive efficiencies that deliver operational expenditure savings
  • Leverage existing pathways and develop new ones for new functionality to be implemented, ensuring full value is derived from our investments
  • Develop insights from data that provide a deep understanding of value within interactions unlocking opportunities to drive self-service and improve overall customer experience
  • Build an engagement model with key stakeholders in Group acting as a key link between wider Group and CS teams
  • Proactively engage with stakeholder groups across Customer Solutions teams on functional capabilities and potential application within their businesses

What's it Like to Work at Westpac?

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities, and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.

Benefits

  • A competitive remuneration package
  • Flexible working arrangements
  • Ongoing training and development opportunities
  • Access to a wide range of employee benefits

  • Strategic Space Optimisation Specialist

    2 days ago

    Sydney, New South Wales, Australia Woolworths Group Full time

    Woolworths Group: A Leading RetailerWe are Woolworths Group, a dynamic and innovative company with a shared purpose of creating better experiences together for a better tomorrow.As a Strategic Space Optimisation Specialist, you will be responsible for deriving fact-based recommendations on how we utilise our space in store across Customer Space Upgrades, new...

  • Senior Strategic Performance Leader

    2 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    Job OverviewWe are seeking an experienced Senior Strategic Performance Leader to join our Marketing & Corporate Affairs (MCA) team at the Commonwealth Bank of Australia. This role will play a key part in driving strategic and operational excellence within the MCA division.Job DescriptionMCA Strategy and Performance Role:The Senior Strategic Performance...

  • Strategic Marketing Leader for Growth

    1 week ago

    Sydney, New South Wales, Australia REO Group Full time

    About the Role:">This is an exciting opportunity to join a leading organisation as a Strategic Marketing Leader, where you will play a key role in driving marketing strategy and growth.The successful candidate will have a strong background in strategic marketing, with at least 3 years of managerial experience. You will be a creative thinker, adept at...

  • Business Performance Optimiser

    2 weeks ago

    Sydney, New South Wales, Australia International Workplace Group Full time

    At International Workplace Group, we are seeking an exceptional Business Performance Optimiser to join our Global Performance Management Team. This role plays a pivotal part in driving revenue growth and optimising EBITDA margin across various markets.The ideal candidate will possess strong analytical skills, the ability to collaborate effectively with...

  • Strategic Financial Leader

    2 weeks ago

    Sydney, New South Wales, Australia Aequalis Consulting (Finance & Accounting) Full time

    Job OverviewAequalis Consulting is partnering with a globally renowned service provider to recruit a senior-level Finance Director. This strategic position plays a pivotal role in driving financial leadership and commercial excellence across multiple business segments.About the RoleDevelop and execute a comprehensive financial strategy, aligning with the...

  • Senior Strategic Pricing Leader

    4 weeks ago

    Sydney, New South Wales, Australia Parity Consulting Full time

    Job DescriptionThe OrganisationParity Consulting works with clients who value diversity and inclusivity and empower their teams to bring their authentic selves to work. This leading Organisation in innovative asset management and mobility solutions is committed to delivering exceptional service and value to their customers, driving sustainable growth, and...

  • Strategic Marketing Leader

    2 weeks ago

    Sydney, New South Wales, Australia REO Group Full time

    Company Overview: The REO Group stands out as a leader in its field, recognised not only for its groundbreaking approach but also for its dedication to creating innovative, lasting solutions.Salary: We offer a competitive salary of AU$100,000 - AU$120,000 per annum, plus opportunities for career growth and professional development.Job Description: As a...

  • Commercial Finance Business Partner

    4 weeks ago

    Sydney, New South Wales, Australia Goodman Fielder Full time

    Job Title **Commercial Finance Business Partner - Strategic Leader** At Goodman Fielder, we're seeking a skilled Commercial Finance Business Partner to drive business growth and value creation. In this role, you'll collaborate with teams across the organisation, leveraging your analytical skills to deliver valuable insights and drive business...

  • Strategic Business Partnership Leader

    2 weeks ago

    Sydney, New South Wales, Australia People Partnerships Full time

    Company OverviewThe Star Entertainment Group (TSEG) is a publicly listed company on the ASX, aiming to deliver sustainable outcomes for its guests, Team Members, communities, and shareholders. It achieves this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way, embedding values to lead the organisation with a...

  • Strategic Business Leader

    4 weeks ago

    Sydney, New South Wales, Australia Havas Media AG Full time

    About UsHavas Media AG is a leading agency network that delivers innovative and creative solutions across multiple marketing disciplines.We are part of the Havas Group, the fifth largest marketing communications group in the world, with 20,000 staff operating in 100 countries.The Havas Village is designed to create meaningful connections between people and...

  • Strategic Procurement Leader

    2 weeks ago

    Sydney, New South Wales, Australia Occulus International Full time

    Job OverviewOculus International is seeking a highly skilled and experienced Strategic Procurement Leader to join their team in Sydney. This role will play a pivotal part in shaping the organisation's procurement strategy, ensuring effective collaboration with all stakeholders to achieve best practice standards.The ideal candidate will have a strong...

  • Electrical Wholesale Business Leader Opportunity

    2 weeks ago

    Sydney, New South Wales, Australia Allan Hall Business Advisors Full time

    Electrical Wholesale Business Leader OpportunityWe are seeking a highly motivated and inspirational leader to manage, motivate, and mentor a small team while overseeing the operations of our thriving electrical wholesaling business in Tweed Heads.About Cetnaj Tweed HeadsCetnaj is a customer-focused, market-leading electrical wholesale brand.As part of MM...

  • Strategic Business Leader

    4 weeks ago

    Sydney, New South Wales, Australia Arete Executive Full time

    About the Role:We are seeking a seasoned operational leader to drive growth and performance in our NSW region. As a Strategic Business Leader, you will oversee the largest region within our business unit, with a current P&L of $130M and significant year-over-year EBIT growth.Key Responsibilities:Lead a highly capable management team to implement operational...

  • Strategic Procurement Leader

    3 weeks ago

    Sydney, New South Wales, Australia Occulus International Full time

    At Occulus International, we are seeking a highly skilled Strategic Procurement Leader to drive our procurement strategy and ensure that all parties involved collaborate effectively to achieve best practice standards.This is a pivotal role for a professional with a strong understanding of public sector governance, procurement, and contract processes, who can...

  • Strategic Transformation Leader

    2 weeks ago

    Sydney, New South Wales, Australia Westpac Full time

    Job SummaryWe are seeking a highly experienced and results-oriented individual to join our team as a Strategic Transformation Leader. This is an excellent opportunity for someone who has a strong track record in portfolio management and change delivery.About the RoleIn this role, you will play a critical part in ensuring the successful delivery of strategic...

  • Business Optimisation Lead

    6 days ago

    Sydney, New South Wales, Australia Westpac Group Full time

    About the RoleWe are seeking an experienced Business Optimisation Lead to join our Customer Solutions team at Westpac Group. This is a fixed-term contract opportunity for 12 months, with the possibility of extension.The successful candidate will be responsible for leading and managing project activities across our Customer Solutions teams, developing and...

  • Strategic Business Leader

    4 weeks ago

    Sydney, New South Wales, Australia Anton Murray Consulting Full time

    Job Title: General ManagerLocation: SydneyJob Type: Full-timeAbout the Role:This dynamic General Manager will play a key role in driving business growth and strategic development at Anton Murray Consulting. As a senior leader, you will be responsible for implementing business strategies, managing operations, and working closely with the Group CEO and...

  • Strategic Workforce Planning and Performance Optimisation Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Healius Full time

    About HealiusHealius is a leading healthcare company in Australia, providing quality, affordable, and accessible healthcare services to all Australians. With an expansive network of pathology laboratories, collection centres, and diagnostic imaging centres, Healius supports the coordination and continuity of quality patient care.Job DescriptionThis newly...

  • Business Development Leader

    2 weeks ago

    Sydney, New South Wales, Australia Partners in Performance Full time

    About UsPartners in Performance is a global management consulting firm with a focus on human performance. We work alongside client partners to drive lasting impact and make change happen, leveraging our presence in multiple regions including Australia, New Zealand, Africa, North and South America, the UK, and Europe.Job OverviewWe are seeking an experienced...

  • Strategic Financial Leader: Group Operations

    5 days ago

    Sydney, New South Wales, Australia Lanson Partners Full time

    About the CompanyLanson Partners is a highly regarded organisation at the forefront of the financial services industry, known for its focus on innovation, strategic insights, and operational excellence.The company's finance function supports key business operations, partnering with senior leaders to drive financial performance and deliver impactful...