Strategic Business Optimisation Leader

6 days ago


Sydney, New South Wales, Australia Westpac Group Full time

We are seeking an experienced leader to join our Westpac Group team as a Strategic Business Optimisation Leader. This is a key role that will play a significant part in the future of our business, which has been around for over 200 years.

Salary: We offer a competitive remuneration package, including an estimated annual salary of $140,000-$180,000, depending on experience.

Job Description

This role involves leading and managing project activities across Customer Solutions teams by developing, scoping, and implementing initiatives that deliver value to our internal and external stakeholders. You will focus on uplifting the business capability in our Contact and Call Centres, by assessing the current state and future needs of the telephony vendor.

Your Key Responsibilities Will Include:

  • Analyse and evaluate business strategy and performance, including examining various aspects of the business, industry trends, and competitive landscapes to provide insights and recommendations for improvement
  • Review operational processes and develop solutions that meet the needs of the customer whilst containing costs
  • Through process engineering, digitization, and automation drive efficiencies that deliver operational expenditure savings
  • Leverage existing pathways and develop new ones for new functionality to be implemented, ensuring full value is derived from our investments
  • Develop insights from data that provide a deep understanding of value within interactions unlocking opportunities to drive self-service and improve overall customer experience
  • Build an engagement model with key stakeholders in Group acting as a key link between wider Group and CS teams
  • Proactively engage with stakeholder groups across Customer Solutions teams on functional capabilities and potential application within their businesses

What's it Like to Work at Westpac?

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities, and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.

Benefits

  • A competitive remuneration package
  • Flexible working arrangements
  • Ongoing training and development opportunities
  • Access to a wide range of employee benefits


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