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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and motivated Customer Service Representative to join our dynamic team at Mane Consulting. As a key member of our client-facing team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities:
- Resolve customer enquiries: Respond to customer inquiries in a timely and efficient manner, providing accurate and helpful information to resolve their issues.
- Process transactions: Process a variety of transactions, including payments and account updates, in accordance with our client's guidelines.
- Escalate complex issues: Escalate complex customer issues to senior team members or management as necessary, ensuring timely resolutions.
- Utilize technology: Utilize computerized systems, technology, and telephony solutions effectively to manage customer interactions and transactions.
- Collaborate with team members: Collaborate with team members to share knowledge and best practices, and to achieve individual and team performance objectives.
Key Requirements:
- Strong analytical skills: Possess strong analytical skills with a focus on transactional accuracy.
- Technological savvy: Be technologically savvy and able to adapt to various software and systems.
- Customer service experience: Have prior customer service and general accounts admin experience.
- Team player: Be an excellent team player with robust communication skills (written and verbal).
Background Checks:
- Reference checks: Pass 2 x successful reference checks.
- Right to work: Hold the right to work in Australia.
- Code of Conduct: Acceptance of our Code of Conduct.
