Digital Experience Strategist | Innovation and Optimization Expert

3 weeks ago


Newcastle, New South Wales, Australia nib Full time
About this role:

We're looking for a Digital Experience Strategist to help create digital strategies that solve business problems and promote user experience.

This role involves partnering with stakeholders to document business requirements and objectives, while working with technical experts to develop solutions.

The successful candidate will have 3+ years of marketing or digital experience, with a good understanding of user experience, behaviour and design principles.

Key outcomes will include improving member satisfaction, increasing completion of self-service actions, and contributing to meeting additional member needs via cross-sell and improving health engagement and literacy.

What we're looking for:

  • Ability to analyse data using different data sources
  • Proven experience working in digital analytics, optimisation or behavioural research positions
  • Applied understanding of SEO in content and web design
  • Proven experience in applying innovation or optimisation frameworks
  • Experience working with Optimizely and/or other Optimisation tools
  • Previous experience working in health insurance or financial services (preferred)

What we offer:

We provide a flexible working environment, generous discounts on nib health and travel insurance products, and access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits.

We're committed to creating a workplace where everyone has the autonomy and freedom to be their authentic selves.

About nib:

nib Group is committed to creating an accessible recruitment process and employment experience.

We welcome candidates that reflect the diversity of the communities in which we operate.



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