Senior Digital Experience Consultant

2 weeks ago


Newcastle, New South Wales, Australia nib Full time

About the Role

We are seeking a Senior Digital Experience Consultant to join our team at nib, a trusted health partner helping members and travellers make informed healthcare decisions. The successful candidate will have 3+ years of marketing or digital experience, with a demonstrated application in web design/content.

As a key member of our team, you will help create digital strategies to solve business problems that promote user experience. You will partner with stakeholders across the organisation to document business requirements and objectives while working with technical experts to develop solutions.

Focused on improving member satisfaction, increasing completion of self-service actions, contributing to meeting additional member needs via cross-sell and improving health engagement and literacy will all be key outcomes. Influencing, negotiating and communications skills will be key to success as we refine overall strategies and align prioritisation of initiatives and backlogs based on member benefit and commercial value.

The salary for this role is $120,000 - $150,000 per annum, depending on experience. We offer a generous package including discounts on nib health and travel insurance products, paid leave for volunteering, and access to employee share plans and short-term incentive programs.

Key Responsibilities

  • Analyse data using different data sources
  • Proven experience working in digital analytics, optimisation or behavioural research positions
  • Applied understanding of SEO in content and web design
  • Proven experience in applying innovation or optimisation frameworks
  • Experience working with Optimizely and/or other Optimisation tools
  • Previous experience working in health insurance or financial services (preferred)

About Working at nib

nib offers a hybrid working model providing employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. Our Hubs are purpose-built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.



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