Careers in Customer Service: Develop Your Skills in Logistics

2 days ago

Sydney, New South Wales, Australia beBeeLogistics Full time $80,000 - $120,000
Job Title: Logistics Care Specialist

This is a dynamic role that requires proactive resolution of logistics-related customer complaints, providing visibility on customer backorders and timely management of customer returns across the Order To Payment journey.

The ideal candidate will be keen to develop their career in Logistics & Supply Chain Operations and possess strong interpersonal and customer service skills.

  • Resolve customer care notifications and feedback related to logistics for a great customer experience.
  • Process Returns and work with Warehouse team for timely completion of activities.
  • Utilize systems to record actions taken and characteristics of orders identified as potential failures.
  • Provide Communication on back-order management.
  • Support Account Managers on Logistics related enquiries.
  • Develop partnerships with materials management/transportation/warehouse teams.
  • Develop trust with field sales to increase Account Manager productivity and reduce inbound calls from field.
  • Handle emails in a timely manner.
  • Support training of new team members.
Requirements:
  • Bachelor Degree preferred.
  • Solid knowledge of SAP systems is advantageous but not mandatory.
  • Functional knowledge of logistics processes.
  • Solid knowledge of related business processes (i.e. Product Portfolio Management).
  • Excellent interpersonal and customer service skills.
  • Strong PC skills including Microsoft Outlook, Excel, Word, and PowerPoint.
  • Good communication, organization, and analytical skills.
  • Detail oriented and able to handle multiple responsibilities and make decisions.
Why Work With Us?

We value diversity and inclusivity, employing 39 different nationalities within our company. We offer opportunities for growth, development, and movement across various roles and locations.

  • Learning and Development: Opportunities for personal and professional growth through internal programs, mentorship, and skill development.
  • Annual leave: 4 weeks annual leave and Leave loading of 17.5%.
  • Extra time off: 5 additional days of leave for relaxation and rejuvenation.
  • Volunteer Time Off: 2 paid days for community service and social responsibility.
  • Wellbeing initiatives: Comprehensive programs for physical and emotional well-being.
  • Diverse culture: Embracing diversity, equity, and inclusion in all aspects of our work.
  • Flexible working: Balancing work and personal life with flexible schedules and arrangements.

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