Customer Service Representative

1 week ago

Sydney, New South Wales, Australia People In Focus Full time

Above market/ excellent salary on offer
- Onsite parking
- Great team environment

Rapidly growing International Freight Forwarding is looking for a new addition to their Customer Service team. In the role you will be managing an allocated client portfolio from quotation through to pre-alert.

**Duties and responsibilities**:

- Generation of customer quotations
- P/O management & status reporting
- Liaising with overseas agents for shipment execution
- Ensuring documentation is received and handed over to operations
- Status reporting and updating clients on any changes
- Working closely with operations and commercial team
- Building rapport with client portfolio
- Attending client visits with sales staff and management as required

**Role Requirements**:

- International freight forwarding operation and/or customer service experience essential
- CargoWise preferred but not essential
- Computer literacy in MS Office - MS Word and MS Excel
- Excellent communication skills - written and oral
- Excellent customer service skills with proven relationship building skills
- Willingness to learn and contribute to team outcomes
- Strong attention to detail
- Ability to prioritise and follow through

People in Focus are specialists in creating employment solutions in international and domestic freight forwarding and logistics.

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