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Site Experience Coordinator

2 weeks ago

Geelong, Victoria, Australia beBeeCustomerSupport Full time $90,000 - $120,000
Customer Support Professional

We are seeking a skilled customer support professional to join our pre-site operations team.

This role involves working closely with customers throughout their pre-build journey, ensuring timely updates and exceptional service delivery.

You will collaborate with internal stakeholders, including drafting, estimating, and permits teams, to provide seamless customer experiences.

Your key responsibilities will include:

  • Managing customer expectations and communicating project status in a timely manner
  • Delivering outstanding customer service and building strong relationships
  • Providing regular updates to customers and maintaining accurate records of project details
  • Liaising with internal stakeholders and coordinating client variations
  • Ensuring quality control through effective communication and data entry
  • Developing expertise in our products, services, and processes
  • Supporting all customer support tasks

To succeed in this role, you will require:

Key Skills and Qualifications

  • Relevant construction industry experience
  • Project management or customer-focused role experience
  • Ability to manage multiple customers throughout the pre-construction journey
  • Excellent customer service skills and ability to communicate effectively
  • Intermediate Microsoft Office computer skills
  • Strong organizational skills and ability to multitask

Benefits of Working with Us

  • A supportive management culture
  • Ongoing learning opportunities
  • Genuine career progression paths

About the Role

This is an exciting opportunity for a motivated individual to join our team and contribute to delivering exceptional customer experiences.