Hotel General Manager

5 days ago

Newcastle, New South Wales, Australia Frontline Recruitment Full time
General Manager - Luxury Resort

Are you a seasoned hospitality professional looking for a challenging and rewarding opportunity? We are seeking an experienced General Manager to lead our luxury resort, overseeing daily operations and driving growth and profitability.

Key Responsibilities:
  • Financial Leadership: Develop and implement effective budget management strategies to drive profitability and ensure financial goals are met.
  • Operational Excellence: Ensure seamless operations by adhering to industry standards and optimizing all aspects of property management.
  • Customer Experience: Champion our commitment to customer service excellence, ensuring every guest feels valued and satisfied.
  • Team Development: Lead, motivate, and develop our staff, fostering a culture of continuous learning and high performance.
  • Community Engagement: Build and maintain strong relationships with the community, owners, and partners to ensure collaborative success.
Success Metrics:
  • Total Revenue and Profit vs. Budget
  • Guest Satisfaction Scores (NPS and GRI)
  • Employee Engagement Levels
  • Health and Safety Compliance
What We Offer:
  • A comprehensive benefits package that supports your well-being and professional growth.
  • A dynamic work environment that values innovation, collaboration, and customer focus.
  • Career advancement opportunities in a large structured company that prioritizes people development.
Our Company Values:
  • Customer Focused: Our guests are at the heart of every decision.
  • Results Orientated: We strive for excellence in all endeavors.
  • People Development: We invest in our team's growth.
  • Innovate: We embrace change and seek new solutions.
  • Partnership: We collaborate for shared success.

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