International Client Services Representative

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $80,000
Job Summary

We are seeking a Pre-Sales Specialist to support our international clients in Australia. This role offers a hybrid working model with work-from-home flexibility.

This position is responsible for customer satisfaction of inbound calls and telephone communication of web-based quote request enquiries with the view to qualification of the call, securing a pre-move inspection, quotation and follow-up to a point of closing the sale and handing over to Operations for execution.

The successful candidate will be responsible for:

  • Prompt follow-up of voice-mailed messages and web-based 'Request a Quote' via personalized phone call within 24 hours.
  • Qualify incoming telephone sales enquiries and evaluate high-value opportunities for handover to Moving Sales Consultants via AMOS appointment booking screen.
  • Full-service relationship management for all other valued opportunities from follow-through to completion.
  • Prepare and send quotes as requested.
  • Collect and enter move inspections/quotes in AMOS.
  • Make second follow-up calls to clients with booked uplifts, including insurance options to add value.
Requirements

To be successful in this role, you will need:

  • Exceptional customer service focus with experience servicing corporate and consumer clients.
  • Excellent written and verbal communication skills.
  • Internal and external relationship-building skills.
  • Competent user of AMOS / IT systems.
About the Opportunity

This role offers a unique blend of customer-facing and administrative responsibilities, providing an opportunity to develop strong relationships with clients and contribute to the success of the business.

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