Client Services Representatives And Client Services Team Leader

1 week ago

Melbourne, Victoria, Australia Aec + Specialty Care Moorabbin Full time

**Company Description** Client Services Representatives and Client Services Team Leader | AEC + Specialty Care Moorabbin**

**NEW HOSPITAL in Moorabbin**

This is an exciting opportunity to contribute to the success of our brand-new hospital in Moorabbin, which opened early February. We are seeking enthusiastic and friendly **Client Services Representatives** in **Part Time roles**to be part of a fast-paced environment and a welcoming face to our clients and their pets

In addition, we are also seeking an experienced **Full Time Client Services Team Leader**, to lead and supervise this strong team, driving improvements in service delivery and fostering a positive and cohesive team culture.

**As a part of the Client Services team, your duties will include**:

- Managing all client inquiries and concerns with professionalism and empathy
- Welcoming clients and their pets to the hospital
- Booking and managing appointments
- Invoicing and taking payments - including cash and EFTPOS
- Processing payments on Vetpay, Zippay and Afterpay
- Coordinating with other hospital departments to ensure seamless client experiences
- Data entry and requesting documents from referring vets and clients
- Liaising with referring vets
- Ad-hoc administrative duties

**In addition to the above, the Client Services Team Lead will oversee all aspects of customer care ensuring exceptional service delivery, while providing leadership and support to the Client Services team. Duties of this role will also see you;**
- Foster a positive and engaged team culture, promoting collaboration and professional development
- Drive improvements in client service processes and performance
- Monitor and report on client service metrics and implement strategies for continuous improvement
- Provide training and support to our Client Services Team

**About You**:

- Proven experience in a client services role, preferably in a healthcare or veterinary setting
- Excellent communication and interpersonal skills
- Adaptable and takes initiative, this role requires you to be able to multitask and have a proactive attitude
- Attention to detail
- Strong conflict resolution skills
- A calm and empathetic approach to your work
- A passion for delivering outstanding client service

**What we want to offer you**:

- A crucial role within a leading veterinary hospital focusing on client service excellence
- Brand new hospital build and a workplace that is focused on employee wellbeing and professional satisfaction
- Employee benefits including discounts on veterinary services, discounts at retail stores and more
- The chance to make a meaningful impact on client satisfaction and team engagement

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