Night Operations Manager

2 days ago

Brisbane, Queensland, Australia beBeeHospitality Full time $50,000 - $70,000
Job Title: Evening Shift Supervisor

We are seeking a well-rounded and experienced Evening Shift Supervisor to lead our Front Office overnight team.

Your responsibilities will include:

  • Driving team engagement and ensuring the night operation runs smoothly.
  • Guest feedback and problem resolution, with a focus on brand and cleanliness standards.
  • Safety and security of guests and timely completion of the night audit function during 11pm – 7am.

You will also be responsible for:

  • Coaching and mentoring your team, providing direction and coaching to achieve an exceptional guest experience.
  • Key Requirements:
    • 1+ years experience in hospitality
    • Great communication skills between colleagues and with our guests
    • Confident in Problem handling
    • Problem solving, training and organisational skills
    • Proficient in the use of Microsoft Office and Opera
    • Experience working in a large hotel in a Front Office environment
    • Proven ability to lead & develop a team, improve guest satisfaction & maintain standards
    • A proactive approach to developing & maintaining strong relationships with internal & external stakeholders
    • Strong organisational, written & communication skills, with strong attention to detail
    • Ability to work in a fast-paced environment & prioritise workload
    • Flexible to work weekends & evenings across a 7-day roster
    • Must have a Valid QLD Drivers License
    • First Aid certified
    • Meet the legal requirements to live & work in Australia

What You Can Expect From Us:

You'll become part of the global IHG family. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care - that you notice the little things that make a difference to guests as well as always looking for ways to improve. We reward all your hard work with a great salary and benefits, including accommodation package benefits, great room discount and superb training.

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