Administrative Health Services Coordinator
3 weeks ago
About The X-Ray Group
We are a leading diagnostic imaging provider in the region, offering comprehensive services with fully licensed MRI, Nuclear Medicine, Interventional Radiology to Ultrasound and X-ray.
Job Overview
We are seeking a Full-Time Administrative Health Services Coordinator to work across our Albury Clinics as the face of our organisation, delivering exceptional customer service to our patients, referrers and community.
Key Responsibilities:
- Answering calls and being the friendly, professional voice that patients and referrers hear.
- Scheduling appointments using our state-of-the-art RIS system - Visage.
- Maximising efficiency by managing appointments and ensuring smooth operations.
- Actioning patient referrals from multi-disciplinary teams.
- Preparing patients for their appointments by communicating clearly about preparation, costing estimates and other requirements.
Salary: $60,000 - $70,000 per annum (dependent on experience)
Benefits
We offer a strong team culture, work-life balance, comprehensive training program, expert team support, full uniform provided, recognition programs, corporate benefits, fitness passport, employee benefits and career development opportunities.
Requirements
To be successful in this role, you will need:
- Customer focus and experience in a customer-facing role.
- Willingness to learn medical imaging terminology.
- Advanced computer and keyboard skills.
- Service excellence and ability to deliver exceptional customer service every time.
- People skills and ability to show care, compassion and empathy to our patients.
- Problem-solving and analytical skills to optimise appointment slots.
- Time management and organisational skills to meet team KPIs.
- A positive attitude and ability to build rapport with patients, staff and professionals.
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