Excellence Specialist

2 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $42,000 - $63,000
Job Opportunity

We are seeking a highly skilled customer experience specialist to join our dynamic team.

Key Responsibilities:
  • Provide exceptional customer service to guests and residents during their stay.
  • Manage email and phone inquiries from future and in-house guests, responding promptly and professionally.
  • Assist with the seamless checking-in and checking-out of arriving and departing guests, ensuring a smooth and enjoyable experience.
Requirements:
  • Minimum 1 year's experience in a similar role, with a proven track record of delivering high-quality results.
  • Previous experience using RMS9 and Cloud Hospitality Software is highly desirable.
  • Strong ability to utilize basic Microsoft Office systems effectively.
  • Excellent time management skills and strong written and verbal communication skills.
What We Offer:
  • Career progression opportunities within a growing company.
  • A central working location close to public transport, providing easy access to local amenities.
  • Modern workplaces with higher-end products, promoting a productive and comfortable work environment.

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