Customer Experience Specialist
2 days ago
Job Overview
">We are seeking a highly skilled Customer Experience Specialist to join our team at Belgravia Leisure. As a key member of our contact centre, you will be responsible for providing exceptional customer service and support to our valued members.
">About the Role
">This is a fantastic opportunity for someone who is passionate about delivering outstanding customer experiences and has excellent communication skills. You will be working in a fast-paced environment, handling inbound and outbound calls, emails, and other enquiries from our members.
">Key Responsibilities
">- ">
- Provide exceptional customer service and support to our members via phone, email, and other channels">
- Resolve member enquiries and complaints in a timely and professional manner">
- Work collaboratively with the team to achieve individual and team goals and targets">
- Develop and maintain knowledge of our products and services to provide accurate information to members">
Requirements
">To be successful in this role, you will need to have:
">- ">
- Excellent communication and interpersonal skills">
- A strong passion for delivering exceptional customer experiences">
- Previous experience in a similar role or customer-facing environment">
- Strong problem-solving and conflict resolution skills">
- Ability to work in a fast-paced environment and meet deadlines">
- Knowledge of Microsoft Office applications and software">
- Certifications in First Aid & CPR and Working With Children Check (or equivalent)">
What We Offer
">In return for your hard work and dedication, we offer a competitive salary package including:
">$55,000 - $65,000 per annum depending on experience
">Opportunities for career advancement and professional development
">A dynamic and supportive work environment
">A range of employee benefits and perks
">Location
">This role is based in our state-of-the-art contact centre located in the heart of Sydney CBD.
">How to Apply
">If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please submit your application, including your resume and cover letter.
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