Current jobs related to IT Support Specialist - Melbourne, Victoria - Pepperstone

  • IT Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is seeking an experienced IT Support Specialist to join a great team in Perth. The successful candidate will provide Level 1 support to users over the phone, working with a small team of IT specialists.Key Responsibilities:Providing IT support over the phoneProviding first-level support and logging ticketsProviding excellent customer...

  • IT Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is currently working with a brilliant organization that has an exciting opportunity for an experienced IT Support Specialist to join a great team.Working with a small team of IT specialists, you will be providing Level 1 support to users over the phone.Key Responsibilities include:Providing IT support over the phoneProviding first-level support...

  • IT Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is seeking an experienced IT Support Specialist to join a great team in Perth. As a Helpdesk Engineer, you will provide Level 1 support to users over the phone, working with a small team of IT specialists.Key Responsibilities:Providing IT support over the phoneProviding first-level support and logging ticketsOffering excellent customer...

  • IT Support Specialist

    1 week ago

    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    At Information & Communication Technology | Help Desk & IT Support, we are currently seeking an experienced IT Support Specialist to join our team in Perth.The successful candidate will be responsible for providing Level 1 support to users over the phone, working closely with a small team of IT specialists to ensure seamless delivery of IT services.Key...

  • IT Support Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Zone IT Solutions Full time

    We are seeking a skilled IT Support Specialist to join our team at Zone IT Solutions. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our IT systems and infrastructure.Key Responsibilities:Provide technical support and assistance to our team members and clients.Monitor and maintain our IT systems and...

  • "IT Support Specialist"

    4 days ago

    Melbourne, Victoria, Australia Milestone IT Full time

    Milestone IT is seeking an experienced IT Helpdesk Support to work on a part-time basis, providing level 1 support to users both on and off-site. This role involves working with a small team of IT specialists and requires excellent customer service skills.The ideal candidate will have a detailed knowledge of ticketing systems, Windows 10 Operating Systems,...

  • IT Support Specialist

    1 month ago

    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is seeking an experienced IT Helpdesk Support Engineer to join a dynamic team in Perth.This is a fantastic opportunity for someone looking to provide Level 1 support to users over the phone and work with a small team of IT specialists.Key Responsibilities:Providing IT support over the phone and via ticketing systemsLogging and resolving...

  • IT Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is currently working with a leading organization in Perth to fill an exciting opportunity for an experienced IT Helpdesk Support Engineer.As a member of a small team of IT specialists, you will provide Level 1 support to users over the phone, ensuring timely and effective resolution of technical issues.Key Responsibilities include:Providing IT...

  • IT Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is working with a leading organization to find an experienced IT ServiceDesk Engineer to join a dynamic team.The successful candidate will provide Level 1 support to users over the phone and work closely with a small team of IT specialists.Key Responsibilities:Providing IT support over the phoneProviding first-level support and logging...

  • IT Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is currently working with a brilliant organization that has an exciting opportunity for an experienced IT ServiceDesk Engineer to join a great team.Working with a small team of IT specialists, you will be providing Level 1 support to users over the phone.Key Responsibilities include:Providing IT support over the phoneProviding first-level...

  • IT Support Specialist

    1 month ago

    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is currently working with a leading organization in Perth to find an experienced IT Helpdesk Support Engineer to join their IT team.The successful candidate will be responsible for providing Level 1 support to users over the phone, working closely with a small team of IT specialists to resolve technical issues.Key Responsibilities:Providing IT...

  • IT Support Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Unlock Your Potential as a Skilled IT Support SpecialistWe're seeking a talented and detail-oriented IT Desktop Support Engineer to join our Information & Communication Technology team. As a key member of our Help Desk & IT Support team, you'll play a vital role in delivering exceptional onsite face-to-face support to our users.Key Responsibilities:Provide...

  • IT Support Specialist

    4 days ago

    Melbourne, Victoria, Australia Milestone IT Full time

    Milestone IT seeks a highly skilled and detail-oriented IT Support Specialist to join our team. As an IT Support Specialist, you will play a vital role in providing technical assistance to internal users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT infrastructure.**Job Overview:**This is a full-time position that...

  • IT Support Specialist

    4 days ago

    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Exciting Opportunity for an Experienced IT Support ProfessionalMilestone IT is a leading provider of innovative technology solutions, and we are currently working with a brilliant organization to find an experienced IT Support Specialist to join their team.The successful candidate will be responsible for providing Level 1 support to users over the phone,...

  • Technical IT Support Specialist

    4 days ago

    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is a leading provider of Information & Communication Technology | Help Desk & IT Support solutions, and we are currently working with an exciting organization in Perth to fill a rewarding position for a Technical IT Support Specialist.The successful candidate will be responsible for providing Level 1 support to users over the phone, utilizing...

  • Senior IT Support Specialist

    1 month ago

    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is seeking an experienced IT ServiceDesk Engineer to join a dynamic team in the healthcare sector.As a key member of the IT team, you will provide Level 1 support to users, working closely with a team of IT specialists to resolve service desk tickets and complex issues.Key Responsibilities:Assist the Level 1 team in resolving service desk...

  • Administrative Support Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Gateways Support Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our Customer Experience team at Gateways Support Services. As an Administrative Support Specialist, you will play a vital role in ensuring the smooth operation of our office environment and providing exceptional support to our clients and staff.The...

  • IT Support Specialist for Network Maintenance

    17 hours ago

    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is seeking an experienced IT Helpdesk Support Engineer to join our team in Perth.As a member of our small team of IT specialists, you will provide Level 1 support to users over the phone, utilizing your technical expertise and excellent communication skills.Key Responsibilities:Deliver high-quality IT support via phoneProvide first-level support...

  • IT Support Specialist

    2 months ago

    Melbourne, Victoria, Australia Milestone IT (Milestone Information Technology) Full time

    Job SummaryMilestone IT (Milestone Information Technology) is seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing Level 1 support to users both on and off-site.Key ResponsibilitiesProvide technical support over the phone and via other communication channelsLog and track technical...

  • Therapeutic Support Specialist

    7 days ago

    Melbourne, Victoria, Australia Gateways Support Services Full time

    About Us: Gateways Support ServicesWe are dedicated to providing support for children and adults with disabilities and their families to maximize their quality of life. Our team is passionate about creating a positive and supportive environment for our clients.Your Role:As a Therapeutic Support Specialist, you will be working in a residential setting,...

IT Support Specialist

2 months ago

Melbourne, Victoria, Australia Pepperstone Full time
About the Role

We are seeking a highly skilled and experienced IT Support Engineer to join our Procurement and Support team at Pepperstone. As a key member of our team, you will be responsible for providing technical support and assistance to our end-users, ensuring that our IT infrastructure and services meet the business requirements of our organization.

Key Responsibilities
  • Provide first- and second-level technical support to end-users via various communication channels, including email, phone, and incident management tools.
  • Assist with prioritizing, scheduling, and escalating incidents to appropriate channels, ensuring timely resolution and minimal disruption to business operations.
  • Utilize strong knowledge of Microsoft and Google EUC-related technologies to build and support a complex and distributed EUC environment, ensuring seamless user experience and optimal system performance.
  • Develop and maintain desktop standard operating environments, including software and application change and release management, to ensure consistency and efficiency across the organization.
  • Document and educate end-users on technical procedures and best practices, aiming to resolve incidents at first contact and reduce recurring calls.
  • Monitor the performance of EUC devices and provide recommendations to ensure the effectiveness of SOE and hardware, ensuring optimal system performance and user satisfaction.
  • Perform occasional out-of-office hours maintenance visits to assess technical issues or implement new solutions, ensuring minimal disruption to business operations.
  • Participate in site visits to other Pepperstone office locations to assist with EUC support, ensuring seamless support and assistance to our global team.
Requirements
  • Strong written and verbal communication skills, with the ability to effectively communicate technical information to non-technical stakeholders.
  • Certifications or experience in Windows desktop environments, including Microsoft Endpoint Configuration Manager (Intune) and operating system deployment.
  • Certifications or experience in Google desktop environments, including Google Workspace and Chrome OS.
  • Experience in a EUC administration and support role, with a strong understanding of IT infrastructure and services.
  • Demonstrated experience in the administration of Microsoft Endpoint Configuration Manager (Intune) and operating system deployment.
  • Experience with troubleshooting knowledge of Mac operating system and basic knowledge of Linux operating system.
  • Basic knowledge of networking and Azure Active Directory.
  • Committed to ongoing learning and development, with a passion for staying up-to-date with the latest technologies and trends.
  • Ability to live the Pepperstone values, including a commitment to diversity, inclusion, and collaboration.