Field Operations Manager

1 day ago


Perth, Western Australia beBeeManager Full time $100,000 - $150,000

Job Summary:

This role offers a dynamic and fast-paced work environment where you will lead a high-performance team of professionals. You will manage daily operations, scheduling, workload allocation, customer priorities, solve technical problems, and training of your team members.

You will provide management and coaching support to employees, ensuring they meet customer service level agreements (SLAs). Your key areas of responsibility include developing employees, promoting teamwork, fostering open communications, controlling expenses, and pursuing revenue opportunities.

You will work effectively with other organizations and individuals, developing and maintaining working relations with key customers. You will advise customers on service delivery, including maintenance agreements and SLAs, and respond to customer opportunities, issues, and complaints in a timely manner.

Key Responsibilities:

  • Manage and develop a high-performance team of Customer Engineers.
  • Provide management and coaching support to employees to meet customer SLAs.
  • Develop employees, promote teamwork, and foster open communications.
  • Control expenses and pursue revenue opportunities.
  • Work effectively with other organizations and individuals to develop and maintain working relations with key customers.

Qualifications:

  • Bachelor's Degree in Hardware Engineering or related discipline.
  • Five years of related experience in field support operations.
  • Previous supervision of 20+ employees.
  • Prior work experience on any electromechanical device.
  • Ability to travel as needed based on business needs.
  • Ability to manage a changing environment and make decisions to meet competing demands.


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