Community Liaison Specialist

17 hours ago

Shire of Campaspe, Australia beBeeCustomer Full time $67,891 - $85,583
Customer Service Professional

The role of the Customer Service Professional is a pivotal one, encompassing various responsibilities aimed at ensuring seamless interactions between clients, patients, and staff. By providing exceptional customer service, this individual plays a vital part in establishing a positive image of the organization and its values.

Key Responsibilities
  • Deliver high-quality customer service to clients, patients, and staff, tailoring interactions to meet diverse needs.
  • Collaborate effectively within a team environment, fostering teamwork and collaboration.
  • Utilize analytical and problem-solving skills to resolve issues, streamline processes, and improve overall efficiency.
  • Operate with minimal supervision, demonstrating initiative and adhering to established protocols while respecting scope limitations.
  • Proven proficiency in utilizing Microsoft Office products and adapting to multiple software programs.
  • Maintain strict confidentiality, adhering to information privacy guidelines.
  • Communicate effectively, supporting clients/patients regardless of age, culture, or ability, promoting ease of access to services.
Desirable Skills
  • Experience in patient management systems.
  • Proficiency in financial management software.
  • Familiarity with community-based platforms.
What We Offer

A compassionate and family-friendly work environment prioritizes employee satisfaction, offering dynamic workplaces, free parking, professional development opportunities, salary packaging, employee assistance programs, and five weeks of annual leave.

We are committed to building a diverse workforce that mirrors our community's diversity, welcoming applications from Aboriginal and Torres Strait Islanders.

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