Digital Delivery Operations Specialist

2 days ago

Ryde, Australia beBeeFulfilment Full time $140,000 - $150,000
Digital Fulfilment Manager

This role involves leading and executing a delivery execution framework to directly improve customer experiences.

About the Role

As the Digital Fulfilment Team Leader, it will be your responsibility to tailor and enhance delivery experience, preserving positive customer experiences throughout the entire process from purchase to delivery.

Key Responsibilities
  • Lead digital fulfilment operations to maximise efficiency while driving improvements across key processes and systems
  • Develop and document fulfilment processes, training and coaching team members to excel in their roles
  • Monitor service levels across fulfilment hubs, ensuring orders are picked accurately and packaged to high standards
  • Collaborate with Customer Care teams and occasionally customers to resolve issues swiftly within service agreements
  • Analyse data to create actionable recommendations that enhance customer experience
  • Motivate your team towards organisational goals while empowering them with skills, confidence and product knowledge to succeed
About You

We're looking for someone who combines analytical thinking with a genuine passion for creating exceptional customer experiences. You'll thrive in this role if you:

  • Have a detail-oriented approach while maintaining sight of the bigger picture
  • Enjoy solving complex problems and finding creative solutions to operational challenges
  • Can transform data into clear, actionable insights that drive results
  • Bring a minimum of 2-5 years' digital fulfilment experience (omni-channel preferred)
  • Have a proven track record of driving continuous improvement in fulfilment operations
  • Understand freight and logistics standards and procedures
  • Possess experience managing retail store fulfilment and Click & Collect (preferred)
  • Sound technical understanding and appetite to learn
  • Excel at communication across various channels - email, phone, and face-to-face interactions

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