Digital Fulfilment Operations Manager

2 days ago

Council of the City of Ryde, Australia beBeeCustomer Full time
Job Title: Fulfilment Delivery Manager
About This Role

This role offers complex strategic oversight and hands-on impact, focused on leading and executing our delivery execution framework that directly improves customer experiences for first and third-party fulfilments. This is a crucial part of the customer experience.


Key Responsibilities
  1. Lead digital fulfilment operations to maximise efficiency while driving improvements across key processes and systems
  2. Define and document fulfilment processes, training and coaching team members to excel in their roles
  3. Monitor service levels across fulfilment hubs, ensuring orders are picked accurately and packaged to high standards
  4. Collaborate with Customer Care teams and occasionally customers to resolve issues swiftly within service agreements
  5. Transform data into insights through daily, weekly and monthly analysis, creating actionable recommendations that enhance customer experience
  6. Motivate your team towards organisational goals while empowering them with skills, confidence and product knowledge to succeed.

What You'll Be Working On

As the Digital Fulfilment Team Leader, you will be responsible for tailoring and improving delivery experience, preserving positive customer experiences all the way from purchase to delivery.


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