Process Improvement Specialist
2 weeks ago
About the Role:
The purpose of this role is to deliver business analysis and process improvement services into the Pay solutions Value stream's prioritised set of enhancements, initiatives, and projects.
This role reports to the Product Owner - Diagnostics, Design and Delivery in the Workforce Enablement Team. The team's outcomes are to support successful requirements definition, deployment, and embedding of pay solution initiatives, and to achieve the promised levels of technology adoption and benefits realisation.
Key Responsibilities:
- Planning and design stage deliverables may include business requirements analysis, data analysis, process analysis and redesign, change impact analysis, change/communications and training planning.
- Implementation stage deliverables may include change/communications and training delivery, process and procedure documentation, test scenario development, and training delivery.
Focus Areas:
- Leverage understanding of leading practice business processes and the functional concepts of the Woolworths Pay solutions (Kronos, SuccessFactors, and SAP) to facilitate the design of future business processes and procedures, incorporating the necessary internal controls to meet compliance requirements.
- Analyse the current state processes to identify risks, issues, and opportunities for improvement, through the Pay Solutions initiatives, and present key ideas to the leadership team and stakeholders to agree the go forward approach.
- Collaborate with stakeholders to scope, design, and deliver the change management activities necessary to support the deployment of the Pay solutions initiatives, to business areas and corporate functions.
- Ensure that business processes and procedures are designed and documented according to the standards set by the relevant Chapter Leaders; ensure the upstream and downstream systems and processes are optimised; all processes are appropriately mapped and documented; and all artifacts maintained through change control.
- Support the Functional Consultants with business requirements documentation, data analysis, security role mapping, and training material content development.
Requirements:
- 3+ years experience in both business analysis and process improvement disciplines.
- Prior Kronos Workforce Central experience, with SAP Payroll and/or SuccessFactors.
- Experience in working in a fast-paced, agile environment with focus across multiple initiatives.
- Proven experience with stakeholders at all levels, workshop facilitation, and focus groups to explore business transformation opportunities.
- Strong business acumen and ability to apply end-to-end design thinking with a focus on the human experience.
- High quality of verbal and written communication.
About Woolworths Group:
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
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