Network Support Specialist

16 hours ago


North Geelong, Victoria, Australia affix Group Full time
About affix Group

A leading professional IT and Cyber Security services business, rated one of the world's premier MSPs, supporting over 1400+ clients across Australia and globally.


Salary: $120,000 - $180,000 per annum

This salary estimate is based on industry standards for a senior infrastructure support role in Geelong.


Job Description:Role Overview

As an Infrastructure Engineer at affix Group, you will provide exceptional customer service and technical support while building lasting relationships with clients as a trusted advisor.


Key Responsibilities:
  • Offer advanced IT support, troubleshooting complex IT issues, and managing technology infrastructure.
  • Liaise with vendors and third-party contractors, oversee asset management, and lead the implementation of new technologies.
  • Mentor IT support technicians, act as an escalation point, and ensure high-quality service delivery, staying updated on emerging technologies and contributing to IT project design.

What You Bring To The Role
  • Minimum 5 years experience within an MSP environment, with proven hands-on experience as a Level 3 Infrastructure Support engineer.
  • Advanced Server and Network knowledge in Cloud (Azure) and on-prem infrastructure.
  • Solid experience providing exceptional Infrastructure Support within a client-facing environment, troubleshooting and delivering complex systems and network-related issues.
  • Microsoft and Networking Certifications required.

Benefits and Culture

This is a great opportunity to join a small, engaging team with a great work culture, hybrid work arrangements, and excellent benefits as part of the package offered.



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