Advanced IT Support Specialist

5 days ago


North Geelong, Victoria, Australia affix Group Full time

**About affix Group**

We are a leading professional IT and Cyber Security services business, rated one of the world's premier Managed Service Providers (MSPs), supporting over 1400+ clients across Australia and globally.

Our team prides itself on combined expertise, strategic thinking, and innovative ideas, recognised as leaders in Cyber Security & IT support and services.

**The Role:**

We are seeking an Advanced IT Support Specialist to provide exceptional customer service and technical support, both remotely and on-site, building lasting relationships with clients based in Geelong as a trusted advisor.

You will take ownership of large customer environments and provide specialist expertise support, key responsibilities including offering advanced IT support, troubleshooting complex IT issues, and managing technology infrastructure.

Liaising with vendors and third-party contractors, overseeing asset management, and leading the implementation of new technologies are also essential components of this role.

You will mentor IT support technicians, act as an escalation point, and ensure high-quality service delivery, staying updated on emerging technologies and contributing to IT project design.

**What You Bring To The Role**

  • A minimum of 5 years' experience within an MSP environment, with proven hands-on experience as a Level 3 Infrastructure Support engineer.
  • Advanced Server and Network knowledge in Cloud (Azure) and on-prem infrastructure.
  • Solid experience providing exceptional Infrastructure Support within a client-facing environment, troubleshooting and delivering complex systems and network-related issues.
  • Microsoft and Networking Certifications required.

**Benefits and Opportunities**

This is a great opportunity to join a small, engaging team with a great work culture, hybrid work arrangements, and excellent benefits as part of the package offered.



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