Delivering Exceptional Customer Experiences

2 weeks ago

Sydney, New South Wales, Australia beBeeClient Full time $80,000 - $110,000

High-Touch Support Specialist

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The role of a High-Touch Support Specialist is to deliver exceptional customer experiences by providing tailored financial solutions and expert guidance throughout the lending journey. This dedicated point of contact will foster long-term relationships, streamline approvals, and ensure a seamless and premium customer experience.

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Key Responsibilities:

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  • Act as a dedicated point of contact for high-value clients, delivering bespoke financial solutions and exceptional service.">
  • Provide high-touch support throughout the loan process, working closely with internal credit and underwriting teams to streamline approvals.">
  • Proactively identify opportunities to enhance the client experience, addressing concerns with empathy and efficiency.">
  • Maintain meticulous records and uphold high data integrity standards.">
  • Handle inbound customer inquiries with a consultative approach, ensuring a seamless and professional experience.">
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About You

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Requirements:

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  • At least one year in a client-facing role ideally a phone-based role (financial services, banking, wealth management, or related industries).">
  • Tertiary education is preferred but not essential.">
  • Outstanding verbal and written communication skills with a consultative, solutions-driven mindset.">
  • A proactive, customer-first approach with a passion for delivering exceptional service.">
  • Strong organizational skills and attention to accuracy in financial documentation.">
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Why Join?

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Be part of a high-performing, customer-centric team in the automotive finance industry. Enjoy clear pathways for career progression into relationship management, credit assessment, or leadership roles. Thrive in a dynamic, innovative work environment with strong internal support and training.

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