Delivering Exceptional Customer Experiences

4 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $115,000

Customer Service Leadership Role

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Our Brooklyn AutoGlass branch is seeking a highly motivated and passionate leader to lead the customer service team in delivering exceptional service to our customers.

Key Responsibilities:

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  2. Lead the customer service team and support the day-to-day operations of the branch;">
  3. Provide outstanding service to all customers by utilizing strong communication skills and building rapport;">
  4. Maintain open communication with customers regarding delivery timelines;">
  5. Conduct repair inspections, converting repairs into sales opportunities when applicable;">
  6. Generate job authorities and invoices using the branch computer system.">

Requirements:

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To succeed in this role, you will need:

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  • ">
  • A genuine passion for delivering exceptional customer service;">
  • Experience in managing/leading teams in a fast-paced environment;">
  • Confident and engaging communication skills, with the ability to build strong relationships;">
  • Resilience and adaptability in a dynamic and changing environment;">
  • Excellent verbal and written communication skills;">
  • Strong self-organization and time management skills.">

What We Offer:

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We provide:

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  • Ongoing incentive programs and recognition;">
  • Ongoing learning and development opportunities;">
  • A supportive team environment and management structure;">
  • A comprehensive uniform provided.">

Join Our Team

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As part of Belron, a leading glass specialist operating globally, we put our customers at the heart of everything we do. We strive to create a work experience where you can be yourself, achieve great things, and feel inspired. If you are passionate about delivering exceptional customer service and have what it takes to join our team, apply today

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