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Floor Service Associate

2 months ago

Newcastle, New South Wales, Australia Light Years Full time

Job Summary

We are seeking a skilled and experienced Floor Attendant to join our team at Light Years, a modern Asian dining experience in Newcastle. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service, ensuring a seamless dining experience for our guests.

Key Responsibilities

  • Customer Service: Provide top-notch service to our customers, ensuring their needs are met and exceeded.
  • Food and Beverage Quality Control: Monitor and maintain the highest standards of food and beverage quality, ensuring that all dishes are prepared and presented to perfection.
  • Teamwork: Collaborate with our team to create a fun and welcoming environment, ensuring that every guest feels valued and appreciated.
  • Opening and Closing Procedures: Ensure that all opening and closing procedures are completed to the highest standard, including checklists, venue presentation, and deep cleaning.
  • Wine Service: Develop knowledge of wine service and basic wine knowledge to provide expert recommendations to our guests.

Requirements

  • Experience: Previous experience in a fast-paced, high-volume venue is essential.
  • Customer Service Skills: Excellent customer service skills, with the ability to handle customer complaints and concerns in a professional and courteous manner.
  • Teamwork: Strong teamwork skills, with the ability to work collaboratively with our team to achieve our goals.
  • Wine Knowledge: Basic wine knowledge is desirable, but not essential.

What We Offer

  • Competitive Salary: A competitive salary and tips.
  • Staff Discounts: Discounts on food and beverages at all our venues.
  • Opportunities for Growth: Opportunities for career development and growth within our company.