
Customer Service Delivery Expert
1 week ago
We are seeking a highly motivated and experienced Customer Service Officer to join our team.
- Key Responsibilities:
- Provide prompt, accurate and timely customer service through incoming calls.
- Manage and prioritise all requests to the Helpdesk to ensure contractual requirements are met.
- Liaise with service providers and Facilities Managers for clarification of technical issues.
- Update our management system to ensure the timely rectification of building faults.
- Adhere to KPIs and report on service levels. Escalate relevant issues to the appropriate personnel/management.
To be successful in this role, you will have:
- Strong demonstrated experience working in a Customer Service or Contact Centre environment.
- Experience working with internal and external stakeholders at varying levels of an organisation.
- The ability to interpret queries and assist appropriately.
- Demonstrated attention to detail including good keyboard skills, speed and accuracy.
We offer:
- Comprehensive and structured training in facilities management.
- Exposure to a diverse range of clients in the commercial sector.
- A close-knit and supportive team environment.
- Relaxed dress code.
- Recognition and reward programs.
We are a global leader in facility management, project delivery, energy & sustainability, asset management, workplace advisory, and real estate services. We deliver innovative service solutions that create value for our clients.
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