Customer Service Banking Professional

5 days ago


Newstead, Queensland, Australia Bank of Queensland Full time

About the Role

We are seeking a Customer Service Banking Professional to join our dynamic team in Perth Metro. As the first point of contact in the Branch, you will provide exceptional customer service to our network by identifying and supporting customers to explore their current and future financial needs.

You will be responsible for undertaking transaction activities for customers, educating them on using digital banking solutions, and conducting needs-based conversations to generate opportunities in personal banking and lending.

About You

We are looking for career-minded individuals with experience in and a passion for banking. If you have exceptional communication and relationship building skills, a proactive attitude, and a commitment to exceeding customer expectations, then we want to hear from you.

Key Responsibilities:

  • Provide exceptional customer service and support to customers in the Branch
  • Undertake transaction activities for customers, including account management and transactions processing
  • Educate customers on using digital banking solutions, such as mobile banking and online banking
  • Conduct needs-based conversations with customers to identify opportunities for personal banking and lending products

About Us

Bank of Queensland is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

We value diversity and inclusivity, and strive to create a workspace that values and leverages difference, creating new possibilities for our people to bring their best selves to work every day.

We offer a range of benefits, including flexible working arrangements, discounted financial products, salary sacrificing options, paid parental leave, and more.

Estimated Salary:$65,000 - $85,000 per annum, depending on experience and qualifications.



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