Customer Service Officer
6 days ago
We are seeking a Customer Service Officer to join our Coolangatta team. As the first point of contact in the Branch, you will provide exceptional customer service to our customer network.
Key Responsibilities:- Teller duties including general enquiries, account opening/closing, deposits, withdrawals
- Floor walking and initiating quality conversations with customers
- Booking interviews
- Inbound and outbound calling to maintain and build customer relationships
- Daily maintenance of the ATM
- Cash management - ATM Services, Travelex
- Stationery orders
The successful candidate will be responsible for developing and maintaining strong relationships with our internal and external customers, by providing information on BOQ's products and services.
About YouTo succeed in this role, you will need:
- Previous customer service experience, preferably from the banking industry
- A contributor to a collaborative team environment
- A willingness to go above and beyond for your customers and colleagues
- A driven approach to all aspects of your role
- The ability to learn and confidently use a number of technical financial systems
With its origins dating back to 1874, BOQ is a regional bank with national presence. We are a true alternative to the major banks.
Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference.
Salary and BenefitsThe estimated salary for this role is $60,000 - $80,000 per annum, depending on experience.
We also offer a range of benefits, including:
- BUPA Corporate Plan
- Discounted financial products
- Employee Assistance Program (EAP)
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