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VIP Customer Service Ambassador
2 months ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team as a VIP Customer Service Ambassador. As a key member of our customer-facing team, you will be responsible for building and maintaining relationships with our high-value players, providing exceptional customer service, and ensuring a seamless online experience.
Key Responsibilities- Develop and maintain trusted relationships with new and existing high-value clients to determine existing and future business needs
- Understand the client's objectives and decision-making process and form long-term partnerships with individuals
- Actively and successfully manage the assigned accounts from start to finish, including managing and maintaining your relationship, ensuring all enquiries are followed through
- Identify and grow opportunities within your client base and collaborate with the VIP team to ensure maximum growth
- Ensure the timely and successful delivery of products, in line with customer needs and objectives
- Analysis of client behaviors and overall value to the business
- Make optimal use of communication tools such as chat room on site, email, Telegram, and any additional platforms required to engage with VIP players
- Collaborate with other departments to improve the overall customer experience
- Minimum 1 year experience working in a customer service environment
- Excellent communication and writing skills are required
- Sports and gambling knowledge is advantageous
- Cryptocurrency knowledge is advantageous
- Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Jira, and Intercom
At Easygo, we are a prominent service provider to a powerhouse of brands within the iGaming industry. We are committed to placing our clients and their communities' entertainment at the forefront of everything we do. Our team is passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.
We believe in the unique contributions of everyone at Easygo and strive to create an inclusive environment where everyone feels valued and appreciated. We are an equal opportunities employer and welcome applications from diverse candidates.
