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Strategic Customer Engagement Lead

3 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $143,400 - $164,700
Job Description

Engagement Manager Role Summary

We are seeking a seasoned Engagement Manager to drive customer success and satisfaction across our customer base. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record of delivering results.

Key Responsibilities:

  • Collaborate with sales counterparts to understand customer needs and develop tailored solutions.
  • Identify opportunities for new services and articulate the business value to customers.
  • Manage engagement scope, requirements, time, cost, and benefits through effective consulting and project management.
  • Drive resolution of delivery challenges and address resource contentions through proactive issue resolution.
  • Develop and deliver high-quality professional services and training engagements that meet or exceed customer expectations.

Required Skills and Qualifications:

Senior Customer-Facing Experience

The successful Engagement Manager will have a strong background in senior customer-facing roles, with experience working with customers to realise business value through production implementations. They will possess a proven ability to influence, validate, negotiate, understand, and execute complex customer relationships.

Desired Qualifications:

  • Domain knowledge and experience working with data and AI customers.
  • Excellent customer-facing skills, including the ability to communicate effectively with executives and other stakeholders.
  • Strong leadership skills, with the ability to enforce good project governance and drive delivery excellence.
  • Consistent track record of identifying customer needs and successfully implementing solutions.
Program Management Skills

As an Engagement Manager, you will possess strong program management skills, with the ability to synthesise customer success outcomes into well-structured program plans that deliver against such outcomes. You will be able to estimate effort and scope for services, with a keen eye for detail and a commitment to delivering high-quality results.

Benefits

At Databricks, we offer a comprehensive benefits package that includes competitive compensation, comprehensive health insurance, retirement savings plan, paid time off, and more. We also provide opportunities for professional growth and development, as well as a collaborative and dynamic work environment.

Why Join Our Team?

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. If you share our values and are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting role.

Employment Type

This is a full-time position that requires a strong commitment to delivering results and meeting deadlines. As an Engagement Manager, you will work closely with cross-functional teams to drive customer success and satisfaction.

Industry

Software Development