Ambitious Customer Service Expert Wanted

6 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time

Join us for a dynamic customer service career at Orikan.

  • A rewarding opportunity awaits you to thrive on delivering high-quality solutions in an engaging environment.
  • Whether you're seeking a stable full-time role or flexible casual hours, we have exciting opportunities for confident individuals ready to make a real impact.
  • As a customer service professional, you'll be the friendly, knowledgeable voice assisting with parking infringement enquiries.
  • You'll provide accurate, courteous, and informative support to help customers navigate challenging situations with clarity and confidence.
  • This is your chance to shine—whether you're looking for a secure full-time position or the flexibility of casual work.

Key Responsibilities

  • Deliver exceptional, timely customer service that meets our company's standards.
  • Facilitate debt clearance by offering relevant payment options and encouraging resolution of infringement notices.
  • Advise the public on their rights and obligations under relevant laws and regulations.
  • Provide guidance on procedures to stakeholders including financial counsellors, caseworkers, solicitors, police officers, and staff members.
  • Accurately record call summaries in our CRM system to maintain detailed case histories.

Desired Skills and Qualifications

  • Strong customer service orientation and genuine desire to assist others.
  • Excellent written and verbal communication skills.
  • Professional phone manner, especially when supporting distressed or difficult clients.
  • Well-developed negotiation, problem-solving, and decision-making abilities.
  • Confidence using multiple computer systems simultaneously.
  • Energetic, enthusiastic, and able to work independently.
  • Previous call centre experience is beneficial.

Flexible Opportunities

  • We offer both full-time and casual positions so whether you're building your career or balancing other commitments, we've got a role that suits your lifestyle.

Employment Type: Full-time Seniority level: Entry-level Job Function: Other Industries: Information Services

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