Ambitious Customer Leadership Position

2 weeks ago

Melbourne, Victoria, Australia beBeeOpportunities Full time $100,000 - $130,000
Job Title:

Ambitious Operations Leader

About the Role:

This is a challenging opportunity to lead high-performing customer-facing and administrative teams. The successful candidate will drive performance across operational, customer, and people metrics, ensuring delivery of exceptional results through a highly engaged workforce.

Key Responsibilities:
  • Lead a high-performing operation, optimising resourcing and outlier management to achieve customer, operational, employee, and financial outcomes
  • Leverage operational data to generate insights that shape strategy, continuous improvement, and action plans to enhance performance and ways of working
  • Develop frontline leaders through communication of a compelling vision and with clear accountability, fostering a performance culture through strong leadership bench strength
  • Create and sustain an engaged workforce aligned with the organisation's vision, driving a customer-first culture where ownership and agility supports the delivery of low effort resolution of customer enquiries through effective interactions
Requirements:
  • 8+ years experience in a contact centre or equivalent senior leadership role, including in-depth understanding of contact centre operations
  • Extensive contract management experience including management of suppliers (e.g., Business Process Outsourcing)
  • Proven ability to lead, inspire, and motivate leaders
  • Advanced interpersonal and stakeholder management skills with the ability to orchestrate outcomes, influence, and challenge the status quo and take well-calculated risks to achieve goals
  • Advanced communication skills able to effectively engage diverse audiences and build sustainable relationships
What's in it for you?

Working at this organisation means you can enjoy a wealth of benefits, starting with the chance to be part of an entity deeply committed to environmental initiatives and sustainability. You will cultivate a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities.

You will enjoy the following offerings from our benefits package: access to health and wellbeing programs, flexible working arrangements, leave purchasing, life insurance, and salary continuance.

We are committed to Diversity, Inclusion, and Belonging, and we encourage applications from diverse groups. We aim to provide an inclusive, accessible workplace where everyone is welcome, safe, and celebrated.

If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please reach out to our Talent team.

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