Customer Service Representative

2 weeks ago


Port Melbourne, Australia Rentokil Initial Full time

We are seeking a skilled Customer Service Representative to join our team in Port Melbourne. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service, sales, and support to our clients.

The ideal candidate will have experience working in customer service or call center environments and be proficient in communicating verbally and electronically. You will be required to work calmly under pressure while multi-tasking and have a proven track record of problem-solving skills.

As a Customer Service Representative, you will be an important member of our team, reporting directly to the Customer Service Manager. You will be responsible for receiving inbound calls and email inquiries from Commercial and Residential customers, proactively making outbound calls to our existing customers, and resolving customer queries quickly and accurately.

We offer a strong work-life balance culture, Employee Assistance Program (EAP), discounted Pest Services, Employee Referral Program, and Employee cash incentive programs and bonuses. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Provide exceptional customer service, sales, and support to clients
  • Receive inbound calls and email inquiries from Commercial and Residential customers
  • Proactively make outbound calls to existing customers
  • Resolve customer queries quickly and accurately
  • Meet calls and internal sales targets
  • Maintain databases by ensuring customer records and details are up to date

Requirements:

  • Experience working in customer service or call center environments
  • Proficient in communicating verbally and electronically
  • Proven problem-solving skills
  • Ability to work calmly under pressure while multi-tasking
  • Team player with a strong work ethic

Perks and Benefits:

  • Strong work-life balance culture
  • Employee Assistance Program (EAP)
  • Discounted Pest Services
  • Employee Referral Program
  • Employee cash incentive programs and bonuses


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