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Customer Service Representative

2 months ago

Port Melbourne, Australia ACM Recruitment Pty Ltd Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at our Audiology Clinic in Claremont, WA. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Communicate with customers via phone, email, and in-person to address inquiries and offer personalized solutions.
  • Scheduling: Schedule appointments for hearing assessments and consultations with expert audiologists.
  • Product Support: Assist customers in navigating our cutting-edge hearing devices and accessories.
  • Problem Resolution: Resolve concerns promptly, leaving a positive impression on customers.
  • Marketing: Engage in local marketing efforts to promote the clinic.
  • Equipment Maintenance: Perform minor hearing aid repairs (training provided).
Requirements
  • Previous Experience: Previous experience in high-quality customer service (retail or allied health).
  • Technical Skills: Strong computer literacy, including proficiency in CRM systems and appointment book management.
  • Time Management: Ability to manage competing priorities in a busy environment.
  • Attention to Detail: Attention to detail and solid administration skills.
  • Teamwork: Positive, team-oriented attitude with the ability to work autonomously.
About Us

ACM Recruitment Pty Ltd is a leading healthcare recruitment agency specializing in allied and primary health. We are committed to providing exceptional service and support to our clients and candidates.