Elderly Community Operations Specialist

2 days ago


Hawthorn, South Australia Uniting AgeWell Full time

About Uniting AgeWell:

We are a not-for-profit organization dedicated to supporting older people in Victoria and Tasmania. Our goal is to provide high-quality services that enable our customers to live independently and experience a sense of wellbeing.

Salary: AU$83,000 - AU$93,000 per annum (based on location and experience)

Job Description:

The successful candidate will be responsible for overseeing the operational requirements of independent living communities within their portfolio. This will involve ensuring a quality customer-focused service, managing staff supervision, and resolving complaints efficiently.

Key Responsibilities:

  • Manage day-to-day operations of independent living communities
  • Ensure effective staff supervision and training
  • Resolve complaints and disputes in a timely manner
  • Manage budgets and finances within the community
  • Support customer engagement and activation

Requirements:

  • Minimum 3 years' experience in retirement or housing-related environment supervision
  • Excellent customer service skills and ability to manage diverse groups
  • Understanding of financial aspects of apartments and housing
  • Experience in hotel or residential aged care environments
  • Ability to work flexibly and respond to requests promptly

Essential Requirements:

  • A current Working With Children's Check (VIC) or willingness to obtain one
  • Full Australian working rights
  • A current Police Records Check/NDIS Clearance or willingness to undertake this process
  • Current flu vaccinations as required

This role requires someone who is passionate about delivering high-quality services to older people. If you have the necessary skills and experience, please apply.



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