Customer Experience Specialist
2 days ago
We are seeking exceptional customer service professionals to join our dynamic team. As a key member, you will deliver outstanding customer experiences, provide comprehensive information on government programs and processes, and maintain a positive approach in every interaction.
A Day in the Role- Deliver exceptional customer experiences in a fast-paced contact centre environment.
- Provide detailed information on government programs and processes with an in-depth knowledge base at your fingertips.
- Maintain a positive, empathetic, and professional approach in every interaction.
- Master complex enquiries, leveraging your in-depth knowledge and sharp problem-solving skills.
- Accurately capture customer details and log interactions in our intuitive CRM system.
- Excellent communication and interpersonal skills.
- Strong problem-solving & critical thinking abilities.
- Commitment to delivering impressive customer experiences.
- Flexibility and adaptability to changing priorities.
- Proficiency in computer systems with a willingness to develop further.
- Enjoy financial and non-financial incentives as part of our high-performance culture.
- Career growth opportunities within a global footprint.
- Access to health and well-being resources and support.
- Employee discounts and Employee Referral Program.
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