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Customer Experience Specialist
2 weeks ago
We are seeking an exceptional individual to join our dynamic team as a Retention Specialist.
As a key player in customer satisfaction and loyalty, you will play a vital role in delivering top-notch solutions through exclusively inbound calls.
Your problem-solving and communication skills will shine as you identify and address the root causes of customer concerns, leaving a lasting positive impact on our clients.
This role focuses on receiving and addressing customer inquiries without engaging in outbound dialing. In this fast-paced environment, each day brings new challenges, and you will be part of a collaborative team that celebrates successes and thrives on overcoming obstacles.
About the role
About the Role- Job Type:Full-time
- Industry:Insurance
- Job Function:Customer Service
About You
About You- Key Skills:
- Able to work in a dynamic environment
- Strong problem-solving abilities
- Excellent communication skills
- Previous experience in customer service or retention
Benefits
What We Offer- Great work-life balance with set start/finish times
- 22 days annual leave, plus volunteer leave
- Career progression opportunities
- Induction training and ongoing career development
- An awesome work culture that encourages creativity and diversity
- Discounted insurance products
- On-site facilities and services
Others
About Us- We value great personalities, authenticity, and hard work
- We believe in promoting from within