Customer Experience Champion
2 weeks ago
We are seeking a Customer Solutions Specialist to join our team on a Full-Time basis. This role involves connecting with meaningful work, collaborating with purpose to solve challenges, celebrate successes, foster continuous learning and development, and unlock valuable networking opportunities.
Day in the life- Service Excellence Superpower: Deliver exceptional customer service experiences by maintaining a positive, empathetic, and professional approach in every interaction.
- Fountain of Knowledge: Become a trusted resource, providing comprehensive information on government programs and processes with an in-depth knowledge base at your fingertips.
- Problem-solving Pro: Master complex enquiries, leveraging your in-depth knowledge and sharp problem-solving skills.
- You Love & Respect the Detail: Accurately capture customer details and log interactions in our intuitive CRM system.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers.
- Strong problem-solving & critical thinking abilities to address customer queries effectively.
- Commitment to delivering impressive customer service experiences.
- Flexible & adaptable to changing priorities in a fast-paced environment.
- You are computer proficient & are keen to develop further.
At Probe CX, we believe in hiring for potential & passion, not just experience. If you have great communication skills, we want to hear from you. We provide all the training you need to succeed
The must-haves- Must be an Australian Citizen.
- Be 18 years of age at a minimum.
- Availability to work rotating shifts Monday to Friday between 8:00 am to 8:00 pm.
At Probe CX, we embrace flexibility. Talk to us about how this role can be flexible for you.
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