Fitness Career Accelerator
2 weeks ago
We are Australia's premier, privately-owned fitness organisation with 97 premium clubs across Queensland, Victoria, South Australia, and Western Australia. Our mission is to provide improved health, well-being, and a sense of accomplishment to over 270,000 members.
Role OverviewThe Member Support Consultant role is highly varied, with two clear goals: achieving membership growth through proactive sales activities and retaining existing members through exceptional customer service. MSCs are experts in all things Goodlife, seamlessly swapping between sales and lead generation, providing service and achieving successful customer outcomes on the reception desk, and proactively communicating with current members to enhance their club experience and drive positive member retention.
Key Responsibilities:- Sales and Lead Generation: Contribute to club sales budget through sales promotions and referrals campaigns. Generate and convert high-quality sales leads through community outreach, referrals, and new business opportunities.
- Member Retention: Achieve successful outcomes to enquiries. Open and close the club as per the club roster. Active involvement in member retention programs, inspiring members to continue their fitness journey.
- Service Excellence: Provide great member journeys through positive and personalised interactions. Regular service calls to new and existing members to keep them engaged in their journey, recommending club-based products to boost results and amplify their experience.
We seek a team member with the ability to build rapport with people from varied walks of life, with a desire to help people succeed in their goals. The ideal candidate will have outstanding communication abilities, able to listen, understand, empathise, and influence others. Tenacity with a natural drive to achieve individual targets and team goals is essential. Customer-focused with a desire to achieve exceptional customer outcomes.
We offer a realistic OTE of $70,000-$75,000 (made up of base salary and commission), plus super. A complimentary all-access Goodlife membership is also included. Anniversary leave days and an additional free gym membership for friends and family as part of our 'recognition for service awards'.
Career OpportunitiesElevate your professional and personal growth with access to our industry-leading learning and development content, including the FLG Learning Hub and Blinkist.
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