Dynamic Customer Experience Manager

1 week ago

Brisbane, Queensland, Australia beBeeLeadership Full time $100,000 - $125,000
Customer Service Leadership Opportunity

Are you a results-driven leader who excels in a dynamic environment? Do you have a passion for delivering exceptional customer experiences while making a lasting impact?

This is an opportunity to lead a high-performing team that drives process improvements and outstanding service to customers. We seek a Customer Service Leader with a solutions-focused mindset, who can coach, mentor, and develop team members.

Job Summary:

We are seeking a talented Customer Service Leader to manage and mentor a high-performing team of 6, fostering a positive and results-driven culture. The ideal candidate will be responsible for implementing strategies to enhance operational efficiency, audit compliance, and service delivery.

  • Key Responsibilities:
  • Manage and mentor a high-performing customer service team of 6, fostering a positive and results-driven culture.
  • Implement strategies to enhance operational efficiency, audit compliance, and service delivery.
  • Work closely with internal and external stakeholders and customers.
  • Drive quality and compliance, maximise productivity, utilise new technologies, and ensure accuracy and timeliness of requests.
  • Effectively manage workloads, team performance, and strategic objectives simultaneously.

Requirements:

  • Minimum of 5 years in a customer-facing role, with at least 2+ years experience managing a high-performing team to success.
  • Strong understanding of customer service operations and impact in the medical device industry.
  • Full working rights in Australia.

Preferred Qualifications:

  • Track record of proven process improvement by identifying inefficiencies, implementing smarter workflows, and enhancing business performance.
  • Confidently handles difficult conversations with internal and external stakeholders while maintaining professionalism and fostering productive relationships.
  • Embraces challenges, seeks out learning opportunities, and remains agile in a dynamic business environment.
  • Thrives under pressure, balancing competing priorities with a proactive and optimistic mindset.
  • Proficiency in JDE, Power BI, and advanced Excel (SQL experience is a plus).

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