Dynamic Customer Experience Ambassador

1 week ago

Brisbane, Queensland, Australia beBeeCustomerExperience Full time $55,000 - $70,000

**Immerse Yourself in Exceptional Customer Service

We're seeking a dynamic and enthusiastic individual to join our team as a Guest Experience Host.

As a key member of our team, you will be responsible for delivering exceptional customer experiences by greeting and registering guests, providing information on local attractions, and ensuring seamless transitions through the check-in process.

**Key Responsibilities:**

  • Greeting and registering of owners and guests
  • Providing information on local area attractions
  • Completion of all department-related paperwork
  • Using communication equipment including telephones, facsimiles, and computers
  • Assisting in the tour generation process to ensure prospects meet Company specifications
  • Meet guests face-to-face and generate sales appointments for our sales centers located at amazing resorts and via livestream
  • Establish commonality and build rapport with customers to deliver exceptional experiences
  • Work closely with resort operations teams to provide high-level service and seamless transitions
  • Clearly articulate the benefits of traveling within our community
  • Meet targets and KPIs set by the business

**Requirements:

  • Previous experience in a similar hotel position
  • Genuine passion for customer service and the local area
  • Excellent communicator with strong interpersonal skills
  • Enthusiastic, self-motivated, and positive individual
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system advantageous
  • Able to recognize and solve problems in the workplace
  • Ability to work flexible schedules, including nights, weekends, public, and school holidays

**What We Offer:

  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand
  • Great career development opportunities

**Join Our Global Team

At [Company Name], we pride ourselves on delivering excellence, taking time to have fun, celebrate together, and support one another. If you're passionate about customer service and working in a dynamic environment, apply today to become part of our global team

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