
Dynamic Customer Experience Manager
2 weeks ago
We are seeking an accomplished Customer Service Leader to oversee our client's customer service operations.
Job DescriptionThis is a pivotal leadership role designed for a hands-on manager who thrives in a technical environment. The ideal candidate will be experienced in team leadership, customer service strategy, and process improvement.
Responsibilities:- Team Leadership & Development: Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance and continuous improvement.
- Employee Lifecycle Management: Manage the full employee lifecycle, including recruitment, onboarding, training, performance reviews, and professional development plans.
- Customer Service Strategy & Process Improvement: Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with company goals.
- Operational Efficiency: Analyze key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.
- Tech Support & After-Sales Services: Plan and implement robust after-sales service initiatives to proactively follow up on customer satisfaction, ensure the performance of supplied parts, and gather vital feedback.
This role requires strong problem-solving skills, technical understanding, and the ability to work collaboratively with internal teams to identify trends in customer feedback and modify service offerings to better serve the market.
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Dynamic Customer Experience Manager
1 week ago
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Dynamic Customer Experience Specialist
1 week ago
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Dynamic Customer Experience Manager
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Dynamic Customer Experience Specialist
1 week ago
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Dynamic Customer Experience Ambassador
1 week ago
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Dynamic Customer Experience Specialist
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Dynamic Customer Experience Leader
7 days ago
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