Dynamic Customer Experience Manager

7 days ago

Brisbane, Queensland, Australia beBeeCustomerCentric Full time $93,000 - $130,700
About the Role

Delivering exceptional customer service and driving business growth are key aspects of this role.

As a Mobile Banker, you will be responsible for enhancing customers' banking experience through personal accountability and exceptional service management.

The job involves managing complex customer needs while maintaining stakeholder satisfaction. You will also grow your portfolio through self-generated activity and networking opportunities.

Additionally, you will proactively engage in community relationships and events to build strong connections with our customers.

### Key Responsibilities:

  • Managing customer needs and stakeholder satisfaction
  • Growing portfolio through self-generated activity and networking
  • Engaging in community relationships and events

### Requirements:

  • A proven history of financial services experience with a focus on customer service
  • Strong ethical belief system and ability to execute business development strategies
  • Sound understanding of credit assessment, lending principles, and whole-of-bank products
  • Excellent communication skills and ability to build strong community relationships

### About Us

Our organization is a unique group of challenger brands committed to providing a genuine alternative to traditional banking. We share a goal of building social capital through banking, creating trust with customers, exploring staff potential, and believing that tiny gestures and big ideas can change the world for communities.

We recognize our organization as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) since 2021 and have implemented an innovative Reconciliation Plan in 2023, promoting inclusivity across the organization.

### Perks

As a Mobile Banker, you will enjoy flexible working arrangements, discounted financial products, salary sacrificing options, paid parental leave, and access to employee network groups focused on diversity and inclusion.

### How to Apply

Our organization celebrates, values, and includes people of all backgrounds, gender, and expressions. Please let us know if you require any reasonable adjustments during the interview process.

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