Medical Device Customer Service Professional

1 week ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $104,395 - $123,456

Job Title: Medical Device Customer Service Professional

About the Role:

This organization is a global leader in medical equipment and devices. As a customer service representative, you will play a vital role in ensuring seamless interactions between internal and external stakeholders.

Key Responsibilities:

  • Provide exceptional customer service to meet their needs and expectations
  • Process customer requests and information with accuracy and efficiency
  • Analyze transactions, correct records, adjust errors, and maintain current operating systems
  • Process purchase orders and credits
  • Contact customers to gather data omitted on orders
  • Send order notifications and ETA to customers
  • Raise purchase orders on suppliers and track status
  • Manage customer returns and replacements
  • Database management
  • Enter invoices through SAP software
  • Perform general administrative duties as required
  • Support the warehouse with loan kits when necessary

Requirements:

  • Previous experience in a similar position
  • Background in the medical device or healthcare industry
  • Task-oriented with high attention to detail
  • Ability to manage own workload and work effectively within a busy team
  • Strong Microsoft Office skills with exposure to SAP highly desirable

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