Medical Devices Service Expert

4 days ago


Sydney, New South Wales, Australia beBeeService Full time $90,000 - $120,000
Medical Devices Service Professional

We are committed to delivering top-tier medical solutions that help save lives. Our team is dedicated to providing outstanding service and support to customers in the healthcare sector, focusing on quality, innovation, and operational excellence.

We foster a collaborative and dynamic work environment that empowers employees to make a meaningful impact.

Key Responsibilities
  • Conduct and/or coordinate the repair, preventive maintenance of medical devices to ensure operational efficiency and compliance with standards.
  • Travel across Australia & New Zealand at short notice for technical support.
  • Promote and support service agreements to achieve revenue goals.
  • Ensure that service documentation is completed accurately and in a timely manner for all service activities.
  • Manage customer relationships to achieve satisfaction targets.
  • Maintain correct spare part inventory levels and participate in quarterly stock takes.
  • Seek product and business improvement suggestions from customers.
Requirements
  • Bachelor's degree in biomedical engineering, Electronics, or a related technical discipline, or equivalent work experience.
  • Minimum of 5 years of experience in a technical service or support role within the medical device industry, with at least 2 years in a supervisory or leadership capacity.
  • Proven expertise in the maintenance and support of complex medical devices, with specific experience in defibrillators, monitors, or similar life-saving equipment being highly desirable.
  • Strong leadership and people management skills, with the ability to inspire and develop a team.
  • Exceptional troubleshooting, diagnostic, and problem-solving skills with a hands-on approach to technical issues.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders.
  • Demonstrated ability to manage projects and resources effectively, with attention to detail and a commitment to meeting deadlines.
  • Familiarity with health and safety regulations and a commitment to ensuring a safe working environment.

About the Role

This role involves conducting technical support and maintenance for medical devices. The ideal candidate will have a strong background in biomedical engineering and relevant industry experience.



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